Frequently Asked Questions
Find answers to the most common questions about MAGNIQ products, orders, and support.
Orders & Payment
Can I modify or cancel my order after placing it? You can modify or cancel your order within 12 hours of purchase. After that, the order enters fulfillment and cannot be changed. Contact us immediately at magniq.store@outlook.es with your order number.
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.
Is my payment information safe? Yes. We never store your card details. All payments are processed through Shopify's PCI-compliant payment gateway.
Do you offer installment payments? Depending on your location, you may see options like Shop Pay Installments at checkout.
Shipping & Delivery
How long does shipping take? Standard delivery takes 7–15 business days to the US and Europe, and 10–25 business days for the rest of the world. All orders include tracking.
Do you offer free shipping? Yes. All MAGNIQ orders ship free worldwide, with no minimum purchase required.
How do I track my order? Once your order ships, you'll receive a confirmation email with your tracking number. You can track it at 17track.net or directly through your local postal service.
My tracking hasn't updated in a few days. What do I do? Tracking updates can pause during customs processing or transit between countries. If your tracking hasn't updated in more than 7 days, contact us at magniq.store@outlook.es.
Do I need to pay customs or import taxes? Depending on your country, your order may be subject to customs duties or import taxes. These are the responsibility of the recipient and are not included in our prices.
Products
Are MAGNIQ products MagSafe compatible? Yes. Our products use N52 Neodymium magnets fully compatible with Apple MagSafe. They work natively with iPhone 12, 13, 14, 15, and 16. For Android or non-MagSafe devices, we include a free magnetic ring sticker.
What devices are compatible with MAGNIQ products? All iPhones from iPhone 12 onwards with MagSafe support are natively compatible. For all other smartphones, our included magnetic ring sticker provides full compatibility.
How do I charge the product? All MAGNIQ products charge via USB-C. A USB-C cable is included in the box. Fast charging is supported — a 15-minute charge provides up to 2 hours of use.
How long does the battery last? Battery life varies by product and usage. The MAGNIQ Pulse speaker delivers up to 6 hours of continuous playback at medium volume.
Is the product waterproof? Our products are splash-resistant but not fully waterproof. Avoid submerging them in water or exposing them to heavy rain.
Do the RGB lights affect battery life? Yes, slightly. With RGB Aura enabled, expect around 20% less battery life compared to using the product without lights.
Returns & Refunds
What is your return policy? We offer a 30-day money-back guarantee on all products. Items must be unused and in original packaging.
How do I start a return? Email magniq.store@outlook.es with your order number and reason for return. Our team will guide you through the process within 24 hours.
When will I receive my refund? Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.
My product arrived damaged. What should I do? Contact us at magniq.store@outlook.es within 7 days of delivery with a photo of the damage and your order number. We will send a replacement or issue a full refund immediately.
Support
How do I contact MAGNIQ support? You can reach us at magniq.store@outlook.es. We respond to all inquiries within 24 hours, Monday to Friday.
Do your products come with a warranty? Yes. All MAGNIQ products include a 12-month manufacturer's warranty against defects in materials and workmanship.
Where are MAGNIQ products made? MAGNIQ products are designed with a premium-first philosophy and manufactured in certified facilities. Each unit passes quality control before shipping.
FAQs
Frequently Asked Questions
Find answers to the most common questions about MAGNIQ products, orders, and support.
Orders & Payment
Can I modify or cancel my order after placing it? You can modify or cancel your order within 12 hours of purchase. After that, the order enters fulfillment and cannot be changed. Contact us immediately at magniq.store@outlook.es with your order number.
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.
Is my payment information safe? Yes. We never store your card details. All payments are processed through Shopify's PCI-compliant payment gateway.
Do you offer installment payments? Depending on your location, you may see options like Shop Pay Installments at checkout.
Shipping & Delivery
How long does shipping take? Standard delivery takes 7–15 business days to the US and Europe, and 10–25 business days for the rest of the world. All orders include tracking.
Do you offer free shipping? Yes. All MAGNIQ orders ship free worldwide, with no minimum purchase required.
How do I track my order? Once your order ships, you'll receive a confirmation email with your tracking number. You can track it at 17track.net or directly through your local postal service.
My tracking hasn't updated in a few days. What do I do? Tracking updates can pause during customs processing or transit between countries. If your tracking hasn't updated in more than 7 days, contact us at magniq.store@outlook.es.
Do I need to pay customs or import taxes? Depending on your country, your order may be subject to customs duties or import taxes. These are the responsibility of the recipient and are not included in our prices.
Products
Are MAGNIQ products MagSafe compatible? Yes. Our products use N52 Neodymium magnets fully compatible with Apple MagSafe. They work natively with iPhone 12, 13, 14, 15, and 16. For Android or non-MagSafe devices, we include a free magnetic ring sticker.
What devices are compatible with MAGNIQ products? All iPhones from iPhone 12 onwards with MagSafe support are natively compatible. For all other smartphones, our included magnetic ring sticker provides full compatibility.
How do I charge the product? All MAGNIQ products charge via USB-C. A USB-C cable is included in the box. Fast charging is supported — a 15-minute charge provides up to 2 hours of use.
How long does the battery last? Battery life varies by product and usage. The MAGNIQ Pulse speaker delivers up to 6 hours of continuous playback at medium volume.
Is the product waterproof? Our products are splash-resistant but not fully waterproof. Avoid submerging them in water or exposing them to heavy rain.
Do the RGB lights affect battery life? Yes, slightly. With RGB Aura enabled, expect around 20% less battery life compared to using the product without lights.
Returns & Refunds
What is your return policy? We offer a 30-day money-back guarantee on all products. Items must be unused and in original packaging.
How do I start a return? Email magniq.store@outlook.es with your order number and reason for return. Our team will guide you through the process within 24 hours.
When will I receive my refund? Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.
My product arrived damaged. What should I do? Contact us at magniq.store@outlook.es within 7 days of delivery with a photo of the damage and your order number. We will send a replacement or issue a full refund immediately.
Support
How do I contact MAGNIQ support? You can reach us at magniq.store@outlook.es. We respond to all inquiries within 24 hours, Monday to Friday.
Do your products come with a warranty? Yes. All MAGNIQ products include a 12-month manufacturer's warranty against defects in materials and workmanship.
Where are MAGNIQ products made? MAGNIQ products are designed with a premium-first philosophy and manufactured in certified facilities. Each unit passes quality control before shipping.